{"id":9259,"date":"2026-03-08T12:31:40","date_gmt":"2026-03-08T12:31:40","guid":{"rendered":"https:\/\/filagueda.com\/alternative-dispute-resolution\/"},"modified":"2026-05-06T10:48:03","modified_gmt":"2026-05-06T10:48:03","slug":"alternative-dispute-resolution","status":"publish","type":"page","link":"https:\/\/filagueda.com\/en\/alternative-dispute-resolution\/","title":{"rendered":"Alternative Dispute Resolution"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In the event of a consumer dispute, the consumer may resort to an <strong>Alternative Dispute Resolution (ADR)<\/strong> entity.<\/p>\n\n<p class=\"wp-block-paragraph\">Alternative dispute resolution allows conflicts between consumers and businesses to be resolved out of court through mechanisms such as mediation, conciliation, or arbitration.<\/p>\n\n<p class=\"wp-block-paragraph\">Under Portuguese law, specifically <strong>Law No. 144\/2015<\/strong>, companies must inform consumers about the entities available for alternative dispute resolution.<\/p>\n\n<h2 class=\"wp-block-heading\">Alternative Dispute Resolution Entities<\/h2>\n\n<p class=\"wp-block-paragraph\">Consumers can consult the updated list of alternative dispute resolution entities available on the Consumer Portal:<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.consumidor.gov.pt\">https:\/\/www.consumidor.gov.pt<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">European Online Dispute Resolution Platform<\/h2>\n\n<p class=\"wp-block-paragraph\">Consumers may also use the <strong>European Online Dispute Resolution platform<\/strong>, created by the European Commission, available at:<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">This platform allows for the simple and quick resolution of disputes related to online purchases or services.<\/p>\n\n<h2 class=\"wp-block-heading\">Company Contacts<\/h2>\n\n<p class=\"wp-block-paragraph\">For any questions or attempts at an amicable resolution of a potential dispute, consumers may contact FIL\u00c1GUEDA through the following means:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a>geral@filagueda.com<\/a><br\/><strong>Phone:<\/strong> 289 794 151<\/p>\n\n<h2 class=\"wp-block-heading\">Additional Information<\/h2>\n\n<p class=\"wp-block-paragraph\">For more information on how personal data is processed and the use of cookies on this website, please consult:<\/p>\n\n<p class=\"wp-block-paragraph\">Privacy Policy<br\/><a href=\"https:\/\/filagueda.com\/en\/privacy-policy\/\">https:\/\/filagueda.com\/politica-de-privacidade\/<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Cookie Policy<br\/><a href=\"https:\/\/filagueda.com\/en\/cookie-policy\/\">https:\/\/filagueda.com\/politica-de-cookies\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity. Alternative dispute resolution allows conflicts between consumers and businesses to be resolved out of court through mechanisms such as mediation, conciliation, or arbitration. Under Portuguese law, specifically Law No. 144\/2015, companies must inform consumers about the entities [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9259","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/filagueda.com\/en\/wp-json\/wp\/v2\/pages\/9259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/filagueda.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/filagueda.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/filagueda.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/filagueda.com\/en\/wp-json\/wp\/v2\/comments?post=9259"}],"version-history":[{"count":1,"href":"https:\/\/filagueda.com\/en\/wp-json\/wp\/v2\/pages\/9259\/revisions"}],"predecessor-version":[{"id":9260,"href":"https:\/\/filagueda.com\/en\/wp-json\/wp\/v2\/pages\/9259\/revisions\/9260"}],"wp:attachment":[{"href":"https:\/\/filagueda.com\/en\/wp-json\/wp\/v2\/media?parent=9259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}