In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.
Alternative dispute resolution allows conflicts between consumers and businesses to be resolved out of court through mechanisms such as mediation, conciliation, or arbitration.
Under Portuguese law, specifically Law No. 144/2015, companies must inform consumers about the entities available for alternative dispute resolution.
Alternative Dispute Resolution Entities
Consumers can consult the updated list of alternative dispute resolution entities available on the Consumer Portal:
European Online Dispute Resolution Platform
Consumers may also use the European Online Dispute Resolution platform, created by the European Commission, available at:
https://ec.europa.eu/consumers/odr
This platform allows for the simple and quick resolution of disputes related to online purchases or services.
Company Contacts
For any questions or attempts at an amicable resolution of a potential dispute, consumers may contact FILÁGUEDA through the following means:
Email: geral@filagueda.com
Phone: 289 794 151
Additional Information
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Privacy Policy
https://filagueda.com/politica-de-privacidade/
Cookie Policy
https://filagueda.com/politica-de-cookies/